# FAQs

FAQ stands for 'Frequently Asked Questions'. This section is for the benefit of the buyer who would find answers to most of their queries. We have a separate team of ours who dedicatedly work only on the FAQ section, trying to make it more interactive and user friendly. This section keeps getting updated regularly as per the queries received by our query center.

### How the delivery charge is calculated for multiple units and some products?

The shipping charge is based on the weight of the product. For multiple products ordered from the same category the program adds up the weight of all the units ordered and charges a single delivery fee.

Thus, a customer who orders three books weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg. The customer is not charged for three different consignments weighing less than 500gms each. Thus the customer will pay a delivery fee of85 for ordering the three books as a single order instead of142 if he orders them separately.

However, the delivery fee is calculated separately when a customer orders different products. Thus, if a customer orders a Pearl Set and Shirts he will pay separate delivery charges for each product. This is because the products are being sourced and shipped from different cities.

The minimum weight taken into account is 250gms (only for documents) for domestic shipments and 500gms for international shipments. There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries.

The weight of the product has been built in into the delivery charge of each product. This will automatically be added to the product cost at the payment stage. The delivery cost of a consignment weighing 3 Kg to be shipped within India will be = INR 165.

### How to cancel order?

If you wish to cancel or modify an order, you must notify Robomart.com as by dialing 0120-4317230 (09:00AM to 06:30PM). We will verify the status of your order and make any necessary changes without any charges. No order with confirm payment can be cancelled.

We put a lot of effort into delivering our products rapidly; it may happen that your order has already been sent out when you call. If this should occur and you still wish to return a product, please refer to the Returns section.

Robomart.com reserves the right to refuse or cancel any order in cases where an account has an outstanding balance.

### What are the general conditions?

Robomart.com offers online sales according to the conditions described in this section. If you visit and shop on Robomart.com, you accept these conditions. Please take the time to consider them. Robomart.com reserves the right to modify at any time and without notification its website and its sales policies. If you are not in agreement with one or many of these conditions, please do not use the website in any way.

All information, images, descriptions, applications, demonstrations or programming examples contained on this website are presented for instructional value and are not guaranteed for any precise objectives. Although Robomart.com does everything possible to provide the best information possible, Robomart.com cannot guarantee that this information is just precise and assumes no responsibility for omissions or errors. Furthermore, Robomart.com Inc. assumes no responsibility for damages resulting from the use of the material contained on its website, or for transgressions of copyrights and/or intellectual property from a third party relative to the use of said material.

All products sold by Robomart.com are of good quality and are considered as being reliable. On the other hand, Robomart.com warns against their use in an application, in a medical tool or system, in any domestic, commercial or industrial product where an error could result in harm or even death of a human being or an animal.

### What is the warranty for products?

The warranty conditions are those offered by the manufacturers. You may communicate with Robomart.com or directly with the manufacturer. Robomart.com is a reseller of many products and is not responsible in any case for the failure of a product manufactured by another company.

However, in the spirit of always wanting to better serve its clients, Robomart.com is willing to serve as an intermediary to exchange and communicate with the manufacturer in order to ensure that the client receives a satisfying service for which he paid. Along these lines, Robomart.com does not tolerate suppliers that do not take responsibility for their defective products.

Robot Kits:
It is important to note that robot kits may not be exchanged or refunded once they are assembled in part or in entirety. Only defective components will be replaced if the need arises. Along these lines, please carefully read the construction instructions for the robot and ensure that they are understood before commencing construction. Work carefully on a clean table and take regular breaks in order to maintain your concentration. Our manufacturers provide the necessary instructions for proper construction of their robot kits but cannot be held responsible for mistakes made by the builder.

Specialized Components:
The same goes for all specialized components and robot parts. All products sent back to Robomart.com on warranty will be inspected in order to determine if the problem was caused by a manufacturing problem and not improper use.

### What are the methods of payment?

We have Zaakpay / CCAvenue Online payment gateway. One can use VISA MASTER Debit cards/credit card or internet banking facility to make payment to us. One can also deposit payment in our bank account. For more details please check our shopper guide.

### What is the method of returning payment, if anyone is not satisfied with the product?

If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt.

Returned items should be in resalable condition and must be returned in original packaging with any enclosed documentation. We will issue replace the product or correct the faults in the product,refund in any case will not be entertained.

Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility.
Piece-meal kit returns are possible.
Please email [email protected] before sending us a returned item!

### What is the security and privacy of the products?

Robomart.com insists on reassuring you about the security of our transactional website. All payments made on our site by credit card are processed secured.

In order to become a merchant of CCAvenue certified merchant, and accept credit card payments from the five largest banks, Robomart.com had to answer to all their requirements in terms of security and ethics. Furthermore, your credit card number is NEVER stored on our server or on one of our computers. All your confidential information is directly submitted to the Bank server with encryption.

All confidential information collected by payment Gateways is stored and, encrypted with 128 bit SSL (Secure Sockets Layer) technology on top of being protected by a firewall to prevent intruders. All information sent to your bank, such as your credit card number, is also encrypted with 128 bit SSL according to industry standards. To ensure client confidentiality, payment gateway will never sell, rent or divulge any of the personal information taken from the transactions to any entity other than Robomart.com and your bank, in the case of any disagreement concerning your transactions. Robomart.com would also like to assure you that any personal information gathered in the membership section is subject to strict confidentiality. Robomart.com also engages itself to never disclose any information concerning its customers to third parties.

When you place an order at Robomart.com, the information relative to the postal and billing addresses are immediately included in our internal database in order to be able to respond correctly and quickly to the service you request, the delivery of a product or service. This information is conserved strictly for internal use of customer service and is used strictly to serve you better.

When you place an order at Robomart.com, your email address is also collected in order to send you a copy of your invoice and a tracking number during delivery of your purchase. This email address is also conserved in our database in order to serve you better. If you also register for the Robomart.com newsletter, your email will also be used to send you the monthly Robomart.com news.

Your sensitive information is never shared, rented or sold to a third party.

To improve your online experience with Robomart.com, the majority of our pages use "cookies". These cookies can in no way divulge personal information and cannot be used to deliver or activate a virus. The cookies provide us vital information on navigation, purchase statistics, entry and exit pages on our website, origins of user traffic, etc. This information allows Robomart.com to optimize our internet activities to better serve you.

Although the majority of websites on the Internet use cookies, you can disable them in your browser. Be aware that if they are disabled you will not only have problems browsing the Robomart.com Website, but also have problems browsing the internet correctly.

### What is shipping and delivery system?

If you want to know the shipping cost to your location, add the items you want to order to your cart. You will be able to calculate your shipping rates directly in your cart. This is fast and easy. We usually handle all orders within 24 hours. If the item is not in stock, you will be informed before ordering.

### What is the discount on products?

Robomart.com Inc. does offer discounts for most products with quantity purchase. Discounted prices are indicated on the website.

If you require multiple items and the total is over10000, please ask for a quotation and we will determine if a discount can be provided or not. At that time, the nature of your order, any repeat business and the possibility of an ongoing partnership will all be evaluated in order to offer you the best possible price.

### If the product received is damaged during shipping process then it will be return or not?

Yes, it will be returned but shipping charge and the taxes will be paid by you.

### Can I get assistance from Robomart.com regarding assembling the kit?

Yes. You will receive help for this purpose. We have a 'Download Section' in every product page on our website. In every download section all the required software's, presentation and all other required material.

### What happens when the included maintenance ends?

After the first 12 months, your product maintenance will expire and you will no longer be able to receive technical support. Renewing your product maintenance is done purely at your discretion and can be renewed in advance of your maintenance expiration to ensure uninterrupted access to the support and product maintenance.

As all commercial and academic licenses are perpetual, you can use your software into perpetuity. This means, the download product will continue to operate the same way as it does before and after the maintenance period expires.

### Can I buy Robomart.com products from any other vendor?

Yes, you can! We have various other dealers all across India. But the cost of the products would be the least at Robomart.com.

### Why was I charged sales tax?

A VAT varying from 0% to 13.5% would be charged on all the products depending upon the product entity.

### How long will it take to get my order using DTDC shipping?

Kindly look into our shipping sectioned for detailed information.

### How can I track my order?

When your order is shipped, we will e-mail and text you a notice of shipment with your tracking number. This notice will be sent to the e-mail address and the contact number provided during your order.

### How do I get a discount?

We sell our products primarily to educational institutions and educators. Our pricing is set with this in mind. Occasionally, we will offer discounted prices on particular programs. You could also become a subscriber of our newsletter where special discount coupon codes would only be provided to our subscribers.

### How do I get technical help with a Robot Edutainment product?

Please call our Technical Support line at 0120-4317230 and one of our Technical Representatives will be happy to assist you. You could also use our support ticket forum once you have purchased one of our products.

### Does Robomart.com have any Warranty Policy?

Robomart.com warrants our products to be free from defects in manufacturing, materials and workmanship for a period of three (3) months from the date of purchase. This warranty covers normal use within the limits specified as stated in the applicable data sheets. This warranty does not cover abuse, misuse, incorrect wiring, alterations, connector damage, or robot competition damage.

### Does Robomart.com offer Repairs and Replacements?

Repairs and/or replacements are made if we determine an item is defective. Please contact us if you want a repairs or replacement. For all repairs, the customer pays freight to and from our facility. For all warranty claims, the customer pays freight to our facility and Robot Edutainment pays for ground freight back to the customer. Express shipping options are available.

### Returns & Shipping Errors?

There are no returns for robotic kits. Claims for shipping shortages, errors, or defective materials must be in writing and received by Robomart.com within seven (7) days after receipt of shipment by buyer. Failure to make such claim within the stated period shall constitute an irrevocable acceptance of the goods and an admission that the goods fully comply with all the terms and conditions of the buyer's order.